Voids Service
Social Housing and Landlords
Manage your housing stock efficiently with our easy switching and void service.
Landlords
How we support you
No Standing Charge
We don’t charge fees for our service, and we don’t charge for empty properties.
No waiting around
We’ll collect and return keys when installing smart meters – so no waiting around.
New builds
We provide meter connections for new build homes.
Dedicated Manager
A dedicated Business Development Manager and Void Account Manager.
End-to-end Void service
Manage energy on the go via our online Housing Portal.
Smart meter installation
We’re the leading provider of Smart Pay-As-You-Go Energy. Helping customers save with a smart meter.
Tenants
How we support your tenants
Manage their account
Our award-winning My Utilita App allows your tenants to top-up on the go, refer a friend, apply for a POWER UP, get exclusive rewards with Extra and much much more.
Take control
Emergency Credit and Friendly Credit hours from 2pm-10am and all day on weekends, to help them stay on supply. And they’ll only pay for what they use.
Help whenever they need it
We offer a wide range of services to support customers who may be facing challenges, including Priority Services Register, Warm Home Discount and our Extra Care team.
Utilita Housing Portal
The Utilita Housing Portal
Your dedicated Void Account Manager will upload your entire property list to the portal.
Once set up you’ll be able to
Track the progress of every switch.
Choose who receives automated reminder emails.
Submit meter readings and new tenant details.
Benefit from our account managers and support team.
Easy as 1-2-3
Manage your properties
in 3 easy steps
Void Property
Let us know about a void property for us to initiate a change of supply.
Installation
We install a smart meter and meter debt is removed.
Move In
Tell us when a new tenant moves in, and they will receive a welcome pack.
GET STARTED
Start your smart Voids service today
Fill in your details below and someone from the business development management team will be in touch with you to discuss the first steps of your smart property voids journey.
FAQs
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Our Housing Portal enables you to switch Void properties, check supply status and notify us about new tenant details.
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A smart meter takes away the need for meter reads and estimated bills, by tracking your actual usage and sending data directly to us, it is easy to see how much everything costs right down to each appliance. This helps your tenants save money by seeing what is costing them the most, and cuts energy wastage that also helps the planet. Smart meters are installed at no extra cost.